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Coinspace is again excepting credit cards so if you have been putting off pruchasing a new Coinspace Mining lease Now is the time - Log into you back office and make a purchse TODAY!
Dear Coinspace members,
This newsletter concerns crucial information about the Awepay applications and card activation. In the past months, the bank made our life very difficult, as they continually refused the documentation you sent us regarding your card application. We've put a lot of thought into the matter and took an important decision. As the newyear just started, we too are going to make a clean slate.
As so many of the applications were incomplete and/or declined, we will redo the whole application process. All applications that you sent to us in the past months will be considered as invalid and we would kindly ask you to resend your application to us.
How is this going to work?
We will update the application process in the Back Office and add specific, step by step instructions how to apply correctly for the Awepay card. We also added an example, where you can see how the correct application should look.
After you send us the correctly filled application we shall process it in 24 hours. After this time, the applications will be sent out to our bank, who will process them and activate your designated card in 3-4 working hours. When we receive the bank confirmation that your card has been successfully activated, we shall mail it to you immediately. From this point on the arrival of your card depends on the postal services.
For those of you who already received the card: it will be activated when you resend us the correctly filled application.
We deeply apologize for this inconvenience. We are doing our best to make the most out of this situation.
For any kind of questions we are available to you at firstname.lastname@example.org, where our staff will be more than glad to answer all of your emails.
22/1/16 - Dear Coinspace members,
As some of you are aware, there were some issues in the past months with our credit card payment method.
This happened because of the newly installed 3D Secure protocol. What is 3D Secure?
It is a safe internet shopping feature, that enables you to confirm you are the owner of your credit card and that you really want to make the purchase you are performing.
Sadly some countries still don't have this protocol installed, as it is related to their banks and their specific national legislations.
After meeting with our bank, we proposed the following:
The 3D Secure will be disabled from Tuesday, 12th of January 2016 until Friday, 15th of January 2016. We suggest you make the purchases with your credit card during this particular period.
After this period, the 3D Secure will be enabled again for countries which have obligatory 3D Secure for all banks without exception, such as Germany, Norway and some other European countries.
For countries like Malaysia, Serbia, Australia and the USA, the 3D Secure will stay disabled, as most banks in these countries still don't have it in place.
For the rest of the world, the 3D Secure will be enabled gradually, as it concerns your own financial safety on the internet.
The important part: When paying by credit card, make sure all the required data is correctly inserted during your checkout process. Please remember each credit card has a limit of maximum 3 package purchases.
Do not attempt on paying more than 5 times per transaction if the first transaction was not successful. If this happens we will be forced to freeze your Coinspace account and reopen it when the issue is resolved.
If your credit card payment is not successful, contact your bank DIRECTLY and IMMEDIATELY and ask them why was your payment declined. If the response concerns the 3D Secure, please let us know at email@example.com so that we can let our bank know about the issue and try to help you from our end.
In case of any doubts or additional questions, our email firstname.lastname@example.org is always available to you. Our staff will be happy to help you out.
e-Mail us to email@example.com
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